Terms of Use

Please read this terms of use agreement carefully.

If you have already signed a Service Level Agreement with Cre8tive IT Solutions Limited covering the use of Cre8tive IT Solutions products this agreement does not apply to you as the signed terms supersede these terms.

This terms of use agreement (this “Agreement”) (together with the documents referred to in it) is a legal agreement between the person, school, local authority or other education provider named in the registration or document (the “Customer”) and Cre8tive IT Solutions Limited and registered in England and Wales with company number 11539880 and whose registered office is at 127 Lambwath Road, Hull, HU80HE (“Cre8tive IT Solutions”) for the use of the Cre8tive It Solutions, products and Services.

By using and/or registering to use Cre8tive IT Solutions services, the Customer must read, agree with and accept all of the terms of use contained in this Agreement. The Customer agrees that any use of the Cre8tive IT Solutions platforms (including but not limited to Internet Geography and Geography.Academy) or services shall constitute their acceptance of this Agreement. Cre8tive IT Solutions recommends that the Customer store or print-off a copy of this Agreement (including all policies) for their records.

If the Customer does not agree to the terms of this Agreement then please refrain from using the Cre8tive IT Solutions platform and Services.


1.1 In this Agreement, the following words and phrases have the following meanings:

Agreement means this terms of use agreement.

Charges means the charges to be paid by the school, education provider or entity to Cre8tive IT Solutions pursuant to Clause 11 in respect of any part of the Services.

Documentation means the user instructions and other literature related to the Services supplied to the Customer or available on the Website.

Force Majeure means any cause preventing a Party from performing any or all of its obligations under this Agreement which arises from or is attributable to acts, events, omissions or accidents beyond the reasonable contemplation and/or control of the Party including, without limitation, strikes, lockouts or other industrial disputes (other than those strikes, lockouts or other industrial disputes held directly by the staff of either Party), protest, act of God, war, military operations, or national emergency, an act of terrorism, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, the act or omission of government, highways authorities, Public Communications Providers or other competent authority, accident, breakdown of plant or machinery, fault or loss of electricity supply, fire, explosion, flood, storm, inclement weather, drought, lightning, epidemic or any of the above events affecting suppliers or subcontractors, difficulty, delay or failure in manufacture, production or supply by third parties of any services, Service equipment (if any) or any part thereof (to the extent only that such difficulty, delay or failure was caused by an event of Force Majeure affecting that third party) or failure to obtain way leaves or any other necessary consents or permissions having used reasonable endeavours to do so.

Intellectual Property Rights means copyrights, moral rights, patents, supplementary protection certificates, trademarks, trade names, service marks, design rights, database rights, rights in goodwill, rights in undisclosed or confidential information (such as know-how, trade secrets and inventions (whether patentable or not)), and other similar or related intellectual property rights (whether registered or not) and applications for such rights anywhere in the world.

New Release means a new release or version of the Software incorporating enhancements and up-dates of the Software upon which the Services are delivered.

Release means a version of the Software as defined by a release number.

Services means the infrastructure to host Cre8tive IT Solutions products and the associated technical infrastructure and technical software Support Services and Additional Services as appropriate.

Services Materials means the Documentation.

Services Materials Licence means the rights granted by Cre8tive IT Solutions pursuant to Clause 3 in relation to the Services Materials.

Software means the Cre8tive IT Solutions product or platform used by Cre8tive IT Solutions to deliver the Services to the Customer which is subject to a separate Agreement between Cre8tive IT Solutions and the Customer.

Standard Scale of Charges means Cre8tive IT Solutions standard scale of charges from time to time.

Services means the services provided by Cre8tive IT Solutions under this Agreement.

Term means the term of the agreement entered into with the school, education provider or entity.

Website means https://www.geography.academy 


2.1 In consideration of the payment of the Charges then Cre8tive IT Solutions agrees to supply to the Customer the Services for the Term in accordance with the provisions of this Agreement.

2.2 Cre8tive IT Solutions will use its reasonable endeavours to ensure delivery of the Services. Time is not of the essence in relation to such dates.

2.3 If Cre8tive IT Solutions fails to provide the Services then the Customer shall have no right to reject the Services and shall have no right to rescind this Agreement unless the Customer has served on Cre8tive IT Solutions a written notice requiring Cre8tive IT Solutions to provide the Services within thirty (30) days from the notice.

2.4 The Customer acknowledges that from time to time Cre8tive IT Solutions may apply upgrades and Hot Fixes to the Software at no additional cost to the Customer unless otherwise agreed through New Releases and that such New Releases may result in changes to the appearance and or functionality of the Software.


3.1 Subject to payment by the Customer to Cre8tive IT Solutions of any Charges which may be due on or following acceptance of the Services in accordance with Clause 11, Cre8tive IT Solutions grants to the Customer a non-exclusive, non- transferable right to use the Services and Services Materials subject to the constraints in this Clause 3 for the Term and in accordance with any other reasonable requirements notified to the Customer by Cre8tive IT Solutions in writing. This right shall not extend to any of Cre8tive IT Solutions other programs or software.

3.2 The Customer shall only use the Services strictly for its own internal purposes as envisaged by this Agreement only and (unless authorised by Cre8tive IT Solutions in writing) and the Customer shall not permit or attempt to modify, alter, reverse engineer, disassemble or decompile any part of the Software or website. The Customer shall not, without the prior written consent of Cre8tive IT Solutions permit any third party to use the Services (such consent not to be unreasonably withheld). The Customer shall notify Cre8tive IT Solutions immediately in writing if the Customer becomes aware of an unauthorised use of the whole or any part of the Services by any person. Notwithstanding the obligations on the Customer to notify Cre8tive IT Solutions of any unauthorised use of the Services by the Customer, Cre8tive IT Solutions will advise the Customer immediately it becomes aware of any unauthorised use of the Services by the Customer if the Customer has not already so advised. Such obligation on Cre8tive IT Solutions to so advise the Customer shall not reduce or remove any obligation of the Customer under this Agreement. The Customer shall indemnify Cre8tive IT Solutions against the corruption of the database as a result of third party access to the Software, associated databases and hosting systems.

3.3 The Customer and individuals linked to the organisation shall access the Services through the Customer’s Equipment (desktops, laptops and mobile devices), network infrastructure and internet connection, responsibility for which lies with the Customer. If the Customer’s Equipment, network or Internet access is inoperable or does not comply with the required specification then Cre8tive IT Solutions shall not be obliged to deliver the Services during any such time and the Customer shall not be entitled to any reduction in Charges.

3.4 The rights granted under clause 3 shall cease if the Customer ceases to pay the charges for the Services.


4.1 This Agreement incorporates the following additional terms and policies which apply to the Customer and individuals linked to the organisation use of the Software and receipt of the Services:

  • 4.1.1 The privacy policy which sets out the terms on which Cre8tive IT Solutions processes any personal data collected from the Customer and individuals at their organisation or provided by the Customer to Cre8tive IT Solutions.
  • 4.1.2 The cookie policy which sets out information about the cookies on Geography.Academy.

5.1 The Customer has the right to cancel this Agreement during the period set out below in Clause 5.2. This means that during the relevant period the Customer for any reason can decide to not use the Software or Services and on written notification to Cre8tive IT Solutions within the Cancellation Period, then the Customer will be deemed to have cancelled this Agreement and will receive a full refund.

5.2 The Customer’s right to cancel this Agreement starts from the date this Agreement is executed. The Customer then has an evaluation period the duration of which is set out in the Licence Summary in which to cancel (“Cancellation Period”).

5.3 The Cancellation Period can be extended on mutual written agreement by both Parties on a case by case basis.

5.4 In order to cancel this Agreement during the Cancellation Period please contact us. An e-mail cancellation notice will be deemed effective from the date of receipt.


6.1 Cre8tive IT Solutions may at its sole discretion and without liability (unless Cre8tive IT Solutions is otherwise in breach of the terms of this Agreement) suspend the Customer’s access to or use of the Services either in whole or in part until further notice on notifying the Customer either verbally (confirming such notification in writing) or in writing in the event that:

  • 6.1.1 Cre8tive IT Solutions is entitled to terminate this Agreement in whole or in part by reason of an event under Clause 16 (Termination); 
  • 6.1.2 Cre8tive IT Solutions or any third party providing equipment or services to Cre8tive IT Solutions in connection with the provision of the Services needs to carry out work relating to emergency upgrading or maintenance of Cre8tive IT Solutions network and/ or computer systems;
  • 6.1.3 Cre8tive IT Solutions reasonably believes that the Services are being used by the Customer in breach of the Customer’s obligations under this Agreement including but not limited to the Customer’s Warranties under clauses 7.3, 7.4 and 7.5 and the Customer has failed to remedy such breach within a reasonable time period that Cre8tive IT Solutions has given the Customer to do so; 
  • 6.1.4 The Customer or individuals linked to the organisation engage in activities that, in Cre8tive IT Solutions’ reasonable discretion, may cause disruption or damage to Cre8tive IT Solutions’ or its third party suppliers network and/ or computer systems or Cre8tive IT Solutions’ provision of services to Cre8tive IT Solutions or its third party suppliers other customers;
  • 6.1.5 There is an attack on the Customer’s system or the Customer’s system is accessed or manipulated by a third party without the Customer’s consent; and/ or
  • 6.1.6 Cre8tive IT Solutions or any third party providing equipment or services to Cre8tive IT Solutions in connection with the provision of the Services are required by an order, instruction or request of government, regulatory authority, emergency services organisation, or other competent authority that suspension is required.

6.2 Access to the Cre8tive IT Solutions platform and Services is permitted on a temporary basis and Cre8tive IT Solutions reserves the right to withdraw or amend the Services or functionality without notice. Cre8tive IT Solutions will not be liable if for any reason the platform is unavailable at any time or for any period.

6.3 From time to time, Cre8tive IT Solutions may restrict access to some parts of the platform or the entire platform.

6.4 Cre8tive IT Solutions shall restore Access to the Customer as soon as reasonably practicable after Cre8tive IT Solutions verifies that the cause of a suspension has been appropriately resolved.


7.1 Cre8tive IT Solutions warrants that it will at all times supply the Services by appropriately qualified and trained personnel.

7.2 Save as expressly specified in this Agreement, all terms, conditions, warranties, representations, or guarantees whether express or implied relating to the performance, quality or fitness for purpose of any part of the System or the provision of Services are hereby excluded.

7.3 The Customer warrants to Cre8tive IT Solutions:

  • 7.3.1 it has obtained all necessary permissions and consents required by it to enter into this Agreement;
  • 7.3.2 it will provide Cre8tive IT Solutions with such information as Cre8tive IT Solutions may reasonably need concerning the Customer’s operations and which may be reasonably necessary in order for Cre8tive IT Solutions to provide any of the Services. The Customer shall ensure such information is accurate and complete. Cre8tive IT Solutions will, to the extent reasonably practicable, give the Customer reasonable prior notice of any information it requires in accordance with this Clause;
  • 7.3.3 it shall ensure that all personnel assigned by it to provide assistance to Cre8tive IT Solutions in providing the Services shall have the requisite skill, qualification and experience to perform the tasks assigned to them;
  • 7.3.4 it shall carry out any responsibilities specifically identified in this Agreement;
  • 7.3.5 it shall only use the Services for the purposes set out and to the limits set out in this Agreement; and
  • 7.3.6 in the event of a security breach, or suspected breach of security, involving Cre8tive IT Solutions software or system delivering the Service the Customer will inform Cre8tive IT Solutions immediately. The Customer acknowledges that Cre8tive IT Solutions reserves the right to investigate security incidents and confirms that, should such an investigation be necessary, the Customer will provide any necessary support, which may include the supply of relevant logs.

7.4 Furthermore, the Customer warrants that it shall:

  • 7.4.1 Comply with any Cre8tive IT Solutions policies and, in particular any, data protection policy or regulation;
  • 7.4.2 Assist with Cre8tive IT Solutions reasonable investigation of any Service outages or security problems relating to the Services; and
  • 7.4.3 Give reasonable written notice to Cre8tive IT Solutions of any significant change which it expects to make in the average monthly users accessing the Services.

7.5 The Customer must not, and must procure that its employees, contractors, users, pupils, agents and representatives do not, use the Services:

  • 7.5.1 to send, receive, access or disseminate any material which is offensive, abusive, indecent, obscene, menacing, fraudulent, or in breach of:
    • (a) any obligation of confidentiality;
    • (b) any Intellectual Property Right;
    • (c) privacy or any applicable data protection legislation; or
    • (d) any law or regulation;

  • 7.5.2 to send or receive any material which contains any viruses or other computer programs intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any information;
  • 7.5.3 to protect the system or platform and, in particular, to use a high degree of care when utilising or accessing the Services;
  • 7.5.4 to attempt to obtain access to the code or information on the system or platform;
  • 7.5.5 to engage in activities that, in Cre8tive IT Solutions reasonable discretion, may cause disruption or damage to Cre8tive IT Solutions or its third party suppliers network and/ or computer systems or Cre8tive IT Solutions provision of services to Cre8tive IT Solutions or its third party suppliers other customers
  • 7.5.6 to cause annoyance, inconvenience or needless anxiety;
  • 7.5.7 in breach of instructions given by Cre8tive IT Solutions  other than in conformance with any and all user policies of any networks to which it is connected via the Services; and/or
  • 7.5.8 to gain access to or disseminate any information over the Internet (where the Services include access to the Internet) where Cre8tive IT Solutions reasonably believes such access or dissemination would breach any of the terms of this Clause 7.5.

7.6 The Customer must not misuse the platform by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. The Customer must not attempt to gain unauthorised access to the platform, the server on which it is stored or any server, computer or database connected to the platform or Services. The Customer must not attack the platform via a denial-of-service attack or a distributed denial-of service attack.

7.7 If the Customer breaches Clause 7.5.2 or 7.6, then it will be committing a criminal offence under the Computer Misuse Act 1990. Cre8tive IT Solutions will report any such breach to the relevant law enforcement authorities and will co-operate with those authorities by disclosing the identity of that user to them. In the event of such a breach, Cre8tive IT Solutions reserves the right to immediately cease your right to use the platform and Services.

7.8 The Customer confirms that when using the platform and Services that it will comply with all applicable laws and this Agreement. In particular, but without limitation, the Customer agrees not to:

  • 7.8.1 use the platform or Services in any unlawful manner or in a manner which promotes or encourages illegal activity;
  • 7.8.2 breach any law, statute, contract, or regulation;
  • 7.8.3 act in a manner that is obscene, defamatory, libellous, unlawfully threatening or unlawfully harassing;
  • 7.8.4 provide false, inaccurate or misleading information;
  • 7.8.5 use an anonymising proxy; or
  • 7.8.6 attempt to gain unauthorised access to the platform or any networks, servers or computer systems connected to Cre8tive IT Solutions  (together the “Restricted Activities”)

7.9 Except as expressly set out in this Agreement or as permitted by any local law, the Customer undertakes:

  • 7.9.1 not to rent, lease, sub-license, loan, translate, merge, adapt, vary or modify the platform or your access to the platform;
  • 7.9.2 not to engage in any of the Restricted Activities, nor control an account that is linked to any of the Restricted Activities;
  • 7.9.3 not to make alterations to, or modifications of, the whole or any part of platform nor permit the platform or any part of it to be combined with, or become incorporated in, any other programs or websites;
  • 7.9.4 not to disassemble, de-compile, reverse engineer or create derivative works based on the whole or any part of the platform, except those parts of the platform that are published under open-source licences;
  • 7.9.5 to include our copyright notice on all entire and partial copies of the platform or Services in any form; or
  • 7.9.6 not to provide, or otherwise make available, the platform in any form, in whole or in part (including, but not limited to, program listings, object and source program listings, object code and source code) to any person without prior written consent from us, except those parts of the platform that are published under open-source licences.

7.10 Notwithstanding Clause 7.8 and 7.9, the Customer agrees to indemnify Cre8tive IT Solutions in full and on demand from and against any loss, damage, costs or expenses which we suffer or incur directly or indirectly as a result of your use of the platform and Services otherwise than in accordance with this Agreement or any applicable laws.

7.11 The Customer warrants to Cre8tive IT Solutions that all the information provided to it is true and accurate to the best of their knowledge.

7.12 The Customer undertakes that their login may only be used by them and a login shared by multiple people is not permitted. If the Customer chooses, or is provided with, a user identification code, password or any other piece of information as part of the Cre8tive IT Solutions security procedures, the Customer must treat such information as confidential, and must not disclose it to any third party. Cre8tive IT Solutions has the right to disable any user identification code or password, whether chosen by that entity or allocated by Cre8tive IT Solutions  at any time, if in its opinion the Customer has failed to comply with any of the provisions of this Agreement.

7.13 If the Customer fails to comply with Clauses 7.4 and 7.5 Cre8tive IT Solutions may remove or block access to any relevant material or suspend access to the Services, and may refuse to restore the Services until it receives an acceptable assurance from the Customer that there will be no such further breach.

7.14 For the avoidance of doubt Cre8tive IT Solutions has no obligation to the Customer to monitor, and will have no liability for, the contents of any communications transmitted by virtue of the Services.

7.15 The Customer acknowledges that Cre8tive IT Solutions does not control the transfer of data over the internet and that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities. Cre8tive IT Solutions shall not be responsible for any delays, delivery failures or other damage resulting from such problems.


8.1 Neither Party shall exclude or restrict its liability in connection with this Agreement resulting from death or personal injury caused by negligence.

8.2 To the extent permitted by law, Cre8tive IT Solutions excludes all conditions, warranties, representations or other terms which may apply to the platform, Services or any content on it, whether express or implied.

8.3 Subject to Clause 8.1, Cre8tive IT Solutions will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • 8.3.1 use of, or inability to use the platform, products or Services; or
  • 8.3.2 use of or reliance on any content displayed on the platform, products or Services.

8.4 Cre8tive IT Solutions will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to the Customers use of the platform, products or Services or to their downloading of any content on it, or on any website linked to it.

8.5 Cre8tive IT Solutions assumes no responsibility for the content of websites linked on the platform, products or Services. Such links should not be interpreted as endorsement by Cre8tive IT Solutions of those linked websites. Cre8tive IT Solutions will not be liable for any loss or damage that may arise from the Customer’s use of them.

8.6 Subject to Clause 8.1, the maximum aggregate liability of Cre8tive IT Solutions under or in connection with this Agreement, or any collateral contract, whether in contract, tort (including negligence) or otherwise, shall in all circumstances be limited to a sum equal to £100 or the amount that the Customer paid to Cre8tive IT Solutions in the previous 12 calendar months, whichever is greater.


The Customer shall be solely responsible for and liable in respect of any obligation upon it to obtain any Government or other consent or licence for using the Services.


Cre8tive IT Solutions shall provide access to the platform and the Services on terms mutually agreed with a school, education provider or entity. 


11.1 The Customer shall pay the Charges (together with Value Added Tax thereon at the prevailing rate) to Cre8tive IT Solutions within the agreed timeframe of the receipt of a valid invoice.

11.2 Without prejudice to any right of termination, in the event that any payment due under this Agreement is not made on the due date (in the absence of genuine error) Cre8tive IT Solutions shall (at its discretion) be entitled to charge interest (both before and after any judgement) on a day to day basis upon the overdue amount at 3% (three per cent) above the base rate from time to time of Barclays Bank Plc compounded quarterly. Cre8tive IT Solutions reserves the right to claim interest under section 8(2) of the Late Payment of Commercial Debts (Interest) Act 1998.

11.3 Where any payment is overdue (in the absence of genuine error) Cre8tive IT Solutions reserves the right to terminate the Services.

11.4 Cre8tive IT Solutions reserves the right to increase the cost of the Geography.Academy or Internet Geography Annual Subscription and will make every effort to advise customers, in writing, at least 50 days prior to the next full charging period to which any increase relates. However, where the Contract commences within this 50 day notice period, Cre8tive IT Solutions reserves the right to increase the Annual Subscription charge and the Contract will be agreed by both Parties as such written notification.

11.5 The Parties acknowledge that the Charges have been calculated taking into account the recoverability or otherwise of the related input VAT. The Parties agree that if a ruling or appellate body decision or change in HMRC practice results in a VAT liability for all or part of the Services provided herein that differs from these assumptions, to the extent that Cre8tive IT Solutions VAT recovery on costs attributable to the provision of the Services is reduced or improved as a result of the ruling, decision or change in HMRC practise, the charges (exclusive of any VAT) will be increased or reduced (as applicable) with effect from the date that the ruling, decision or change in HMRC practise has effect.

11.6 Where a change in VAT liability is to be applied retrospectively Cre8tive IT Solutions shall if appropriate submit a claim to HMRC for a refund of VAT charged in respect of the relevant Services already supplied, less additional VAT due to HMRC as a result of the decrease in Cre8tive IT Solutions input VAT recovery. The amount of VAT refunded to the Customer shall be limited to the amount Cre8tive IT Solutions receives from HMRC (after taking account of any sums potentially payable to HMRC on account of claims to recover VAT input tax) and the Customer shall indemnify and hold harmless Cre8tive IT Solutions for the costs and expenses incurred in relation thereto less any reasonable costs and expenses incurred in or as a consequence of making such claim.

11.7 Notwithstanding any other right under the Agreement to alter the Charges, Cre8tive IT Solutions reserves the right to increase the Charges in the event that the Customer’s use of the Services (including but not limited to any significant change which the Customer advises to Cre8tive IT Solutions it expects to make in the average monthly volume of transmissions of data by use of the Services under Clause 7.4.3) results in a material increase in the level of storage and/or other hosting costs from those reasonably anticipated. Cre8tive IT Solutions shall give the Customer fair and reasonable notice of seeking to invoke such a ‘fair usage policy’ in order to provide an opportunity to the Customer to return usage to reasonable levels before any increase in Charges shall take effect.


12.1 Unless expressly agreed by Cre8tive IT Solutions in writing, no Intellectual Property Rights of whatever nature in respect of any part of the Services or the Services Materials shall vest or be deemed to vest in the Customer.

12.2 Cre8tive IT Solutions  at its own expense, will defend and indemnify the Customer against any reasonable costs and expenses arising out of any claim that any part of the Services or Services Materials infringe Intellectual Property Rights of a third party provided that the Customer has used the Services as specified by Cre8tive IT Solutions notifies any allegation of such infringement to Cre8tive IT Solutions without delay, makes no admission of liability and gives all necessary assistance to Cre8tive IT Solutions in connection therewith.

12.3 The Customer at its own expense will defend and indemnify Cre8tive IT Solutions against any reasonable costs and expenses arising out of any claim that any Customer actions under this Agreement of the Services or Services Materials infringe Intellectual Property Rights where such infringement has occurred as a result of any breach by the Customer.

12.4 Where a third party Intellectual Property Rights claim is pending or has arisen Cre8tive IT Solutions may either secure the Customer’s right to use the Services or modify it to remove the infringement or (where the infringement cannot be remedied) terminate this Agreement forthwith, recover the system and Cre8tive IT Solutions will reimburse to the Customer a reasonable pro-rata proportion of monies paid by the Customer.

12.5 Cre8tive IT Solutions shall not gain any rights in the data of the Customer or its users under this Agreement.


13.1 Each Party warrants to the other that it shall, in connection with this Agreement, comply with the provisions of applicable data protection law such as the General Data Protection Regulation 2016/679 (“GDPR”) and the Data Protection Act 2018 (“DPA”) with any modification, consolidation or re-enactment thereof and shall indemnify the other Party against any reasonable losses, liabilities and costs which it suffers or incurs as a result of a breach of this Clause.

13.2 The Customer and Cre8tive IT Solutions shall take all reasonable steps to mitigate the risks of data loss inherent in its use of the Services. The Customer agrees that Cre8tive IT Solutions shall not be liable for loss of Customer data to the extent that the Customer data has changed within 24 hours of a backup restoration.

13.3 Where, in connection with this Agreement, Cre8tive IT Solutions acts as the Customer’s data processor (as defined in the DPA) and processes personal data (as defined in the DPA) for and on behalf of the Customer, Cre8tive IT Solutions shall:

  • 13.3.1 process the personal data only on the instructions of the Customer;
  • 13.3.2 implement appropriate technical and organisational measures to protect the personal data against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, in particular where the processing involves the transmission of data over a network, and against other unlawful forms of processing;
  • 13.3.3 provide co-operation and assistance to the Customer in allowing data subjects (as defined in the DPA) to have access to those data and/or to ensure that those data are deleted or corrected if they are incorrect (or, if the Customer does not agree that they are incorrect, to have recorded the fact that the data subject considers the data to be incorrect);
  • 13.3.4 comply with any order, notice, assessment or other instruction of the Office of the Information Commissioner or any similar or equivalent body; and
  • 13.3.5 upon expiry or earlier termination of the Agreement and, on receipt of a written request, return to the Customer all the Customer’s data in its possession or control. Cre8tive IT Solutions shall return the Customer’s data:
    • (a) within such time period as the Customer may reasonably specify; and
    • (b) in any manner and/or medium as the Customer may reasonably specify.

13.4 In the event that the any data is extracted from the Software the responsibility and liability for such removed data shall fall to the Customer.

13.5 The Parties’ obligations in respect of Data Processing may also be reflected in a separate agreement. Such agreement shall not create any legal obligations on the Parties in excess of those set out in this Agreement and in the event of any conflict between the two agreements then this Agreement shall take precedence.


14.1 Whenever the Customer makes use of a feature that allows it to upload content to Cre8tive IT Solutions  or to make contact with other users of Cre8tive IT Solutions  the Customer confirms their compliance with the content standards set out in the Acceptable Use Policy.

14.2 The Customer warrants that any such contribution does comply with those standards and that they will be liable to Cre8tive IT Solutions which will include an indemnity for any breach of that warranty.

14.3 The Customer grants to Cre8tive IT Solutions a perpetual, worldwide, non-exclusive, royalty free and fully paid licence to, without limitation, use, sublicence, copy, repost, transmit or otherwise distribute, publicly display, publicly perform, adapt, prepare derivative works of, compile, make available and otherwise communicate to the public the content or information uploaded to the platform and site.

14.4 Cre8tive IT Solutions has the right to disclose the identity of a Customer to any third party that is claiming that any content posted or uploaded by the Customer to Cre8tive IT Solutions constitutes a violation of their intellectual property rights, or of their right to privacy.

14.5 Cre8tive IT Solutions has the right to remove any posting by the Customer in the event that Cre8tive IT Solutions concludes the post does not comply with the content standards set out in the Acceptable Use Policy.

14.6 The Customer acknowledges and agrees that Cre8tive IT Solutions acts merely as a passive conduit and/or host for the uploading storage and distribution of such content. The views expressed by other users on Cre8tive IT Solutions does not represent the views or values of the company. Cre8tive IT Solutions cannot and does not review the content created or uploaded by its users, and neither does Cre8tive IT Solutions nor its subsidiaries, affiliates, successors, assigns, employees, agents, directors, officers and shareholders have any obligation, and does not undertake or assume any duty, to monitor Cre8tive IT Solutions for content that is inappropriate, that does or might infringe any third party rights, or has otherwise been uploaded in breach of this Agreement or applicable law.

14.7 The Customer is solely responsible for all of their content uploaded, posted or distributed to, on or through Cre8tive IT Solutions  and to the extent permissible by law, Cre8tive IT Solutions excludes all liability with respect to content and the activities of users.


15.1 Cre8tive IT Solutions and the Customer shall keep confidential (and ensure that their employees and agents keep confidential) all information received by them relating to any part of the business and affairs of the other Party and, in the case of the Customer, any aspect of the Services designated as confidential by Cre8tive IT Solutions provided that these obligations shall not apply to information which:

  • 15.1.1 is or becomes publicly known through no wrongful act of the Party concerned;
  • 15.1.2 is required to be disclosed by an order of law or other binding authority; or
  • 15.1.3 is disclosed to any adviser of either Party bound by a professional duty of confidentiality.

15.2 Each Party shall notify the other in writing if it becomes aware of any breach of confidentiality and give all reasonable assistance to the other Party in pursuing its rights where a breach of confidence occurs.


If either Party is unable to carry out any of its obligations under this Agreement due to a Force Majeure this Agreement shall remain in effect and both Parties’ obligations in respect of the matter concerned shall be suspended without liability until the Force Majeure ceases to exist. Either Party may terminate the supply of the part of the Services or the Services concerned if the Force Majeure cannot be remedied in all material respects within three (3) months of its commencement.


17.1 Either Party may terminate this Agreement by giving at least 90 days prior written notice to the other Party, such notice to be effective from the end of either the [Initial Term or subsequent Anniversary] of this Agreement in which notice of termination is given.

17.2 Either Party may terminate this Agreement in the event that the other Party enters into a voluntary arrangement with its creditors or (being an individual) is the subject of a bankruptcy order or (being a partnership, company or other body) enters into any formal proceedings (or anything analogous) for its administration, receivership, winding-up or liquidation (except for the purpose of amalgamation or a solvent reconstruction) or otherwise ceases to trade.

17.3 Cre8tive IT Solutions may terminate this Agreement in whole or in part by giving notice in writing to the Customer if the United Kingdom Government announces the repeal of or any changes to any legislation or the withdrawal of proposed legislation in connection with which any part of the Services provided hereunder were designed or intended to assist the Customer in fulfilling its own statutory obligations or those of its clients, such termination to be effective on the date on which such repeal, change or withdrawal takes effect.

17.4 Where the termination of this Agreement by Cre8tive IT Solutions results from a breach of this Agreement by the Customer, Cre8tive IT Solutions shall be entitled to retain all the Charges paid to Cre8tive IT Solutions by the Customer up to and including the date of termination.

17.5 Any termination of this Agreement shall be without prejudice to the remedies of either Party in respect of a subsisting breach.


Cre8tive IT Solutions are required to provide certain information to the Customer in writing. By accepting this Agreement, the Customer agrees that Cre8tive IT Solutions can communicate with the Customer electronically either by email or by posting notices on Cre8tive IT Solutions.


This Agreement shall be governed by and construed in accordance with English law and each Party irrevocably submits to the exclusive jurisdiction of the Courts of England.


20.1 Either Party may at any time request a change in the provision of the Services which Cre8tive IT Solutions is contracted to supply.

20.2 Any such request shall be made in writing and shall provide reasonable particulars of the requested change sufficient to enable Cre8tive IT Solutions to comply with its obligation to provide a response.

20.3 The Parties shall procure that a copy of each variation shall be annexed to the Agreement. For the avoidance of doubt, no other variation or amendment to this Agreement shall be binding on either Party unless such variation or amendment is also made in writing by the authorised representative of either Party.


21.1 This Agreement sets out the entire agreement and understanding between the Parties in connection with its subject matter and shall override all previous verbal or written agreements and understandings, save in respect of fraudulent misrepresentation.

21.2 Cre8tive IT Solutions may revise this Agreement (or any of the documents referred to in this Agreement) at any time in accordance with the communications provisions set out in Clause 18. Please check this page to take notice of any changes that are made as they are binding. Continued use by a Customer of the platform and Services shall constitute their consent to such changes.

21.3 Use of the platform and Services is at a Customer’s own risk. The platform, products and Services are provided on an “as is” basis. Cre8tive IT Solutions do not warrant or guarantee that the platform, products and Services with all or part of its contents will be always available or that its use will not be interrupted.

21.4 The Customer acknowledge that the platform, products and Services may not be free of bugs or errors and agrees that the existence of any minor errors shall not conåstitute a breach of this Agreement.

21.5 The Parties respectively shall ensure that there are done and executed all acts, documents and other things as may reasonably be required for securing each of the rights and obligations of the Parties under this Agreement.

21.6 Save as provided in this Agreement, neither Party shall be entitled to sub-licence, assign or otherwise transfer its rights or obligations under this Agreement without the prior written consent of Cre8tive IT Solutions (not to be unreasonably withheld). For the avoidance of doubt notwithstanding the rights and obligations under this Clause 22.7 Cre8tive IT Solutions shall be entitled to assign this Agreement to another company within Cre8tive IT Solutions.

21.7 This Agreement shall be binding on and shall continue for the benefit of the successors and permitted assigns (as the case may be) of each of the Parties hereto.

21.8 All provisions of this Agreement shall so far as they are capable of being performed and observed continue in full force and effect notwithstanding expiry or earlier termination.

21.9 No whole or partial failure to exercise and no delay in exercising any right hereunder shall operate as a final waiver thereof unless expressed as such in writing.

21.10 The rights and remedies provided in this Agreement are cumulative and not exclusive of any rights or remedies otherwise provided by law.

21.11 The Parties do not intend any third party to have the right to enforce any provision of this Agreement under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

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